Role Purpose
Drive sales performance and operational excellence across existing stores, ensuring a seamless customer experience while meeting revenue and efficiency targets.
Key Responsibilities
1. Sales Ownership
- Own revenue targets across assigned stores
- Drive category-wise and store-wise sales performance
- Monitor daily, weekly, and monthly sales metrics
2. Store Operations Excellence
- Ensure smooth day-to-day store operations
- Drive adherence to SOPs, VM standards, and store hygiene
- Ensure staffing, rostering, and floor coverage optimization
3. Team Performance & Productivity
- Lead and manage store managers and frontline teams
- Drive productivity metrics like conversion, ATV, UPT
- Enable training and capability building
4. Customer Experience
- Ensure high-quality customer engagement across stores
- Drive NPS and repeat customer metrics
- Resolve escalations and improve service standards
5. Inventory & Availability
- Ensure stock availability and replenishment
- Coordinate with inventory and supply chain teams
- Minimize stock-outs and overstocking
6. Data & Performance Management
- Track store KPIs and drive action plans
- Analyze sales trends and identify growth opportunities
- Publish regular performance MIS
7. Store Expansion & Readiness
- Support new store launches and stabilization
- Ensure operational readiness and team preparedness
Required Qualifications
Graduate/Postgraduate in Business / Retail / Operations
6–10 years of experience in retail store operations
Key Skills
Strong business acumen
People leadership
Data-driven decision making
Execution excellence